The most common questions from managers, boards and residents.
No. All you need is a computer, phone and/or tablet with a recent Android or iPhone (last 5 years). The app works in any browser and installs like a native app.
Yes. Information is stored encrypted. ID card and license plate scans are not stored; they are only used to read, compare and validate the details against the QR codes sent by residents. We comply with Chile's Data Protection Law No. 19,628.
Between 2 and 5 business days. It includes initial configuration, user import and training for everyone involved (Board, Manager, Residents and Gatekeepers). The whole process is done online.
Vigía 24/7 works in real time and also offline. If for any reason you are left WITHOUT INTERNET, entries are saved on the devices and sync automatically when the connection comes back.
Yes. We have a special plan with no license fee called "30 - 30". You only pay the Initial Setup (non-refundable). It lasts 30 days for up to 30 users.
In tiers, just like tax brackets: each user pays the price of the tier they fall in. Users 1 to 30 pay US$3.80, users 31 to 100 pay US$2.50 and user 101 and up pay US$1.40 (monthly, plus tax). Example with 40 users: 30 × US$3.80 + 10 × US$2.50 = US$139.00 per month. Adding a user never lowers or spikes your bill, and there are no hidden fees. Every user counts (residents, gatekeepers, management and board).
No. They get a link by WhatsApp, open it in their browser, fill in their details and get their QR code. They have 24 hours to complete it and the QR code only works on the day of the visit.
It is an optional add-on. The resident links their Alexa account to Vigía 24/7 and, when their guest walks in, their Echo announces the name out loud. They choose which speakers play it and at what volume. Price: US$1.40 + tax per month for the first Echo in the unit, US$1.00 + tax per month for each additional Echo, and US$25 + tax one-time for each user who enables it.
No. It is month to month; cancel whenever you want. If you pay yearly, it ends on your license's expiration date.
No card. No lock-in.
No commitment.
No Basic, Pro or Premium plan fees.
Only an "Initial Setup" fee is charged (non-refundable).