1. The service
Vigía 24/7 is an online access control service developed and operated by PRGTEC SpA ("we"). It is used from a web browser or as an app installed on phones, tablets and computers, with no additional hardware. By subscribing to or using it, the community or organization (the "Client") and its users accept these terms.
| Company details | |
|---|---|
| Legal name | PRGTEC SpA |
| Tax ID (RUT) | 76.097.524-9 |
| Business address | Av. Apoquindo 6410, Office 212, Las Condes, Santiago, Chile |
| Legal representative | Arturo Mina Molina |
| Contact | contacto@prgtec.com · contacto@vigia247.com |
2. Accounts and users
- The Client creates or requests the accounts of its residents, managers and staff, and sets their permissions.
- Each user is responsible for keeping their password confidential and for everything done with their account.
- The Client must keep its users' and units' data up to date and remove anyone who no longer belongs.
3. Acceptable use
It is forbidden to use Vigía 24/7 for purposes other than access control, to record false data or third-party data without justification, to try to access other people's or other Clients' data, or to try to breach the security of the service.
4. Responsibility for entries
Vigía 24/7 is a support tool: it validates data, blocks risky cases and keeps a record. The final decision to authorize an entry, and the security protocols of the premises, are the responsibility of the Client and its front gate staff.
5. Availability
We do our best to keep the service available 24 hours a day. The front gate can keep recording without internet and syncs when the connection comes back; some features, such as link invitations and notifications, need a connection. We may carry out maintenance, giving advance notice whenever possible.
6. Plans, payments and termination
- Current plans and prices are published at vigia247.com. Prices are shown in US dollars and do not include applicable taxes, unless otherwise stated.
- The Initial Setup (installation, configuration, training and data import) is non-refundable.
- The 30 - 30 Plan lasts 30 days, for up to 30 users, and only requires payment of the Initial Setup.
- Monthly plans have no lock-in period: the Client can end them at any time, effective at the end of the paid month. Yearly plans end on their expiration date.
- If a payment is not made, we may suspend the service after notifying the Client.
7. Alexa announcements (add-on)
Alexa announcements are an additional, optional service. They require an Echo device, the resident's Amazon account and linking with Vigía 24/7. Their operation also depends on Amazon and its own terms of use.
8. Personal data
The processing of personal data is governed by our Privacy Policy. The Client is responsible for the data it records and for informing its residents and guests about how it is used; we process it on the Client's behalf.
9. Intellectual property
The software, the Vigía 24/7 brand and its content belong to PRGTEC SpA. The Client receives a right to use it while its plan is active; it may not copy, resell or modify it.
10. Limitation of liability
To the extent permitted by law, PRGTEC SpA is not liable for indirect damages, for misuse of the service, for entry decisions made by the Client's staff, or for failures of third-party services (internet, telephone, Amazon, WhatsApp or others). Our total liability is limited to the amount paid by the Client in the last 12 months.
11. Changes to these terms
We may update these terms. We will publish the new version on this page with its date and notify Clients of any important changes.
12. Governing law
These terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of justice of Santiago, Chile.
This is an English translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
Questions? Write to us at contacto@vigia247.com.